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Quality assurance is always essential in Customer Experience Management. Today’s newsletter explores how AI can realistically help in this area.
The concept came to us as part of our None of Use is Clever as All of Us feature. As you might remember, this feature is where one of our listeners or readers submits their thoughts or opinions on a topic. Today’s is from Jamie Scott of Evaluagent. He shares his thoughts on Quality Assurance and the problems organizations have regarding this area.
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