Customer Experience Podcast

18 months. That was the timeline Colin gave himself to move from a sales job to a general manager post. It was a long time ago now, the kind of thing one remembers when they look back over a decades-long career. 

However, it also worked. Colin did make that transition, moving throughout departments and learning new skills, and always with the goal of moving to general manager.

Ryan, being from academia, teaches an introductory marketing course to his MBA students. It’s a class they take first semester when their enthusiasm and exuberance are high. 

This abundance of energy also drives them to his office during office hours, hoping for some career advice. As an academic, Ryan has some for them, but recognizes that there is always room for more. 

In this episode, we explore the key insights we have gained over the spans of our careers and share them with you. From taking advice from Colin’s father to learning how to navigate the political quagmires that many organizations foster, we give you some areas to focus on to get where you want to go. 

Here are some other key moments in the discussion:

• 04:06 We kick it off by explaining that over the years we have seen jobs come and go and job come from out of nowhere that can change the course of a career for good or ill.
• 08:39  Colin shares some advice he learned from his dad, which on its face seems simple, but in truth is the one thing everybody looks for and appreciates. 
• 12:30  We talk about the importance of looking down the road in a career rather than on the part right in front of you; you don’t want to be 50 or 60 and realize that you were headed the wrong way.
• 17:19  We share a strategy that seems counterintuitive, that sometimes the way forward is taking a step back or sideways. 
• 20:17 Colin discusses how there is always something to learn, even in a bad job, so don’t forget to notice what you shouldn’t do in your career.
• 25:00 We talk politics (no, not those politics), and how you can use them to your advantage when you understand them in your organization.

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Click HERE to learn more about Professor Ryan Hamilton of Emory University. 

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