Three Things that Drive Me Mad At Restaurants

by Colin Shaw on June 17, 2019
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Colin ShawThree Things that Drive Me Mad At Restaurants

Employee Happiness is the Key to an Excellent Customer Experience

by Colin Shaw on June 13, 2019
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Colin ShawEmployee Happiness is the Key to an Excellent Customer Experience

Lose The Fear Of Facial Recognition If You Want CX Improvement

by Colin Shaw on June 6, 2019
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Colin ShawLose The Fear Of Facial Recognition If You Want CX Improvement

Why Customer Memories are More Important To Your CX

by Colin Shaw on May 31, 2019
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Colin ShawWhy Customer Memories are More Important To Your CX

Why Uncertainty Can Destroy Your Customer Experience

by Colin Shaw on May 31, 2019
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Colin ShawWhy Uncertainty Can Destroy Your Customer Experience

Friction in CX: How To Avoid Getting Burned by Hidden Costs

by Colin Shaw on May 23, 2019
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Colin ShawFriction in CX: How To Avoid Getting Burned by Hidden Costs