Diminishing Sensitivity is part of Prospect Theory. This refers to customer sensitivity to further changes based on where they have started. What are the implications for business, customer experience and designing and delivering experience?
Customer Experience Podcast
The Intuitive Customer
Why Do Customers Expectations Constantly Change?
Why Do Customers Expectations Constantly Change?
iTunes
iHeartRadio
Spotify
YouTube
Stitcher
Blubrry
Google Play