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THE INTUITIVE CUSTOMER: 7 IMPERATIVES FOR MOVING YOUR CX TO THE NEXT LEVEL
Speakers
In this webinar, we’ll take your thinking on customer experience to the next level. We know a customer experience is about rational aspects and how the customer feels, but what causes an emotion? How do customers make decisions?
Colin Shaw, one of the world’s experts on customer experience, will share with you advanced thinking on how to improve your customer experience by embracing Behavioral economics.You will be offered to undertake a self-assessment to benchmark where you are against other organizations to help you understand what you need to do to either catch-up or stay ahead of your competitors.
You will learn:
- How to move your customer experience to the next level by embracing The new science of behavioral economics
- Undertake a self-assessment form to benchmark how you are doing against other organizations
- Understand how your customers make decisions
- Understand the 7 imperatives for moving your experience to the next level
- Practical guidance on what to do to improve your customer experience
