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Why do most CX Program’s fail? What are the key pitfalls you need to do avoid? Who better to answer this than one of the world’s leading experts, Colin Shaw.
Colin has had hundreds of successful CX implementations and a few failures, Colin will tell you the key reasons why CX Programs fail and what you should do to avoid this.
You will learn:
- The key reasons CX programs fail
- What you need to do to avoid this
- How to tell the signs of when a program fails
- How to structure yourself for maximum effect