We are increasingly hearing more and more organizations trying to move their Customer Experience to the next level. Numerous organizations think the answer to creating a better experience is easy. For example, many consider increasing the speed or reducing the price is the answer.
However, there are indications to suggest that a gradual shift in the way the majority of organizations are now starting to view the emotional and behavioral aspects of the Customer Experience are taking place. Many will go as far as predicting this is the future.
So where does the future lie?
Who better to answer this than two of the world’s most recognized experts on Customer Experience, Colin Shaw, Beyond Philosophy & Bruce Temkin, Temkin Group.
For the first time together Colin and Bruce will discuss the future of Customer Experience and debate the role of emotions and customer behavior in a live webinar.
Wednesday October 14, 2015
8.00 AM – 9.00 AM PDT
11:00 AM – 12:00 PM EDT
4.00 PM – 5.00PM BST
5.00 PM – 6.00 PM EST
What is happening to force organizations to the next level of Customer Experience?
Why are organizations looking at customer emotions and customer behavior in much greater depth?
Where is the future of Customer Experience over the next 2 or 3 years?
What do the foremost experts in Customer Experience think will be the differentiators in organizations going forward?
No registration details have been set for this webinar.