CX Conference Speaking

Meet Colin Shaw

Colin Shaw is without question a global leader in Customer Experience. Since 2002, Colin has helped shape the whole industry with his five best-selling books and thought leading work.

Colin knows how the corporate world works. Prior to launching Beyond Philosophy, Colin held a number of senior executive positions in the corporate sphere leading over 3,500 employees worldwide.

Under Colin’s leadership, Beyond Philosophy has undertaken many Customer Experience initiatives with some of the world’s biggest companies, including American Express, FedEx, Maersk Line, Aflac, Aviva, T-Mobile and IBM. In the case of Maersk Line, Beyond Philosophy helped Maersk Line, increase their Net Promoter score by 40 points in 30 months. Colin has also advised Governments. He has been a visitor to the Cabinet Office in No.10 Downing Street on a number of occasions.

He has been recognized as one of the world’s top 150 business Influencers by LinkedIn, is a regular blogger, and has been featured as an expert on countless publications, networks, and at many events. What’s more, he is a powerful and entertaining keynote speaker who uses practical day to day examples to explain the concepts of Customer Experience.

He will help your audience understand how an organization can improve their Customer Experience and become a Customer Centric organization. Colin prides himself on his interactive style and his down to earth manner. Colin engages his audience with humor and practical examples and even will phone companies live from the stage to prove his point!

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Recommendations

What Does Colin Speak About?

HUMOROUS / FUNNY EDUCATIONAL / INFORMATIVE

In a humorous and engaging style Colin provokes the audience to consider answers to critical questions on improving their Customer Experience. He provides a self-assessment tool to enable the audience to gauge where they are and then informs them what they need to do to improve. This can either be a simple 45 minutes speech or an interactive workshop session.

Format:

​45-60 minutes keynote speech or 1-2 hour workshop.

This program is perfect for:

  • ​Senior Executives
  • Senior Managers
  • Middle Managers
  • Front Line Managers
  • Customer Experience professionals
  • Marketing

The audience will leave with:

​An understanding of how to improve their Customer Experience

EDUCATIONAL / INFORMATIVE HUMOROUS / FUNNY AUDIENCE ACTIVITY

In a humorous and engaging style Colin informs the audience of the four stages of customer centricity. He provides a self-assessment tool to enable the audience to gauge where they are and then informs them what they need to do to improve. This can either be a simple 45 minutes speech or an interactive workshop session.

Format:

45-60 minutes key note speech or 1-2 hour workshop.

This program is perfect for:

  • ​Senior Executives
  • Senior Managers
  • Middle Managers
  • Front Line Managers
  • Customer Experience Professionals
  • Marketing

The audience will leave with:
​An understanding of how Customer Centric they are and what they need to do to change.
​This is based from my best-selling book ‘Revolutionize your Customer Experience’ published in 2004.

EDUCATIONAL / INFORMATIVE AUDIENCE ACTIVITY HUMOROUS / FUNNY TECHNICAL / SPECIFIC

Colin explores what is behind a great Customer Experience and the best (and worst) real-world examples of them. He shows examples fo these and can also call organziations live from stage to make his point. Colin uses his expertise to point out where today’s companies are using their Customer Experience to foster an environment conducive to Customer loyalty and retention-and where they are not.

Format:

45-60 minutes key note speech or 1-2 hour workshop.

This program is perfect for:

  • ​Senior Executives
  • Senior Managers
  • Middle Managers
  • Front Line Managers
  • Customer Experience Professionals
  • Marketing
  • Customer Service Organizations

The audience will leave with:

​An understanding of how to improve their Customer Experience

AUDIENCE ACTIVITY EDUCATIONAL / INFORMATIVE HUMOROUS / FUNNY

In this speech Colin outlines the key aspects of customer loyalty and what’s the best organizations are doing to achieve this. He uses a self-assessment tool to engage the audience and educate them on what they need to do to gain further customer loyalty.

Format:

​45-60 minutes keynote speech or 1-2 hour workshop.

This program is perfect for:

​Senior Executives
Senior Managers
Middle Managers
Front Line Managers
Customer Experience Professionals
Marketing
Customer Service Organizations

The audience will leave with:

​An understanding what they need to do to improve the Customer loyalty.

AUDIENCE ACTIVITY HUMOROUS / FUNNY EDUCATIONAL / INFORMATIVE

Based on his bestselling book ‘Building Great Customer Experiences, Palgrave McMillian 2007 that help shape the whole of the customer experience industry. Colin outlines the ‘Seven Philosophies for Building a Great Customer Experience’. He can provide a self-assessment tool to enable the audience to understand how they are performing against these philosophies and explains what to do to improve

Format:

45-60 minutes keynote speech or 1-2 hour workshop.

This program is perfect for:

​Senior Executives
Senior Managers
Middle Managers
Front Line Managers
Customer Experience Professionals
Marketing
Customer Service Organizations
The audience will leave with:

​An understanding of how they are performing against the seven philosophies for building a great Customer Experience and what they need to do to improve.

AUDIENCE ACTIVITY HUMOROUS / FUNNY EDUCATIONAL / INFORMATIVE

Based on his bestselling book the ‘DNA of customer experience: How emotions drive value’ Palgrave Macmillan 2007 Colin engages the audience with examples of how to emotionally engage your customers to drive customer loyalty. He uses examples from the organizations own experience and highlights where they are doing well and what needs improving

This program is perfect for:

​Senior Executives
Senior Managers
Middle Managers
Front Line Managers
Customer Experience Professionals
Marketing
Customer Service Organizations

The audience will leave with:

​An understanding of how building an emotionally engaging experiene that builds Customer Loyalty

Beyond PhilosophyConference Speaking