Customer Experience Podcast

AI is taking over—well, at least some parts of customer service. But how do you know when to automate and when to stick with the good old-fashioned human touch? In this episode, we dive into one of the most crucial decisions organizations are making today: When should you use AI, and when do customers actually need a human?

Spoiler alert: If you let AI handle everything, you might save money—but you could also drive your customers straight to your competitors.

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