Eamonn Murray

Principal Consultant

Eamonn Murray is an advisor specializing in customer experience and customer innovation. He has 15 years of consulting experience and is a contributor to both publications and conferences.

Eamonn has experience across a number of sectors including; healthcare, communications, financial services, logistics, public services and retail. He has delivered customer experience and innovation programs in the United Kingdom, the United States and across Europe for clients including Allianz, AXA, Barclaycard, Barclays Bank, BT, Coloplast, EDF Energy, Elisa, Energis, Friends Life, Scottish Enterprise, Kingston in Business, Novis Telecom, Sanofi Aventis, Portugal Telecom, TNT, Virgin Mobile and Vodafone.

Eamonn’s customer experience skills and experience include; strategy development, design, benchmarking, training, best practice tour hosting, programme managing CRM systems implementations, channel strategy and design. Eamonn brings his Chartered Accountancy background to customer experience applying it to business case development and financial modelling. Eamonn also excels at business development and account management.
Previously, Eamonn worked as a CRM practice leader for AMS in Europe, and as Customer Care Director at COLT UK, during which time he and his team won a number of leading industry customer service awards.

A graduate of Exeter University, Eamonn started his career at Ernst & Young, where he qualified as a chartered accountant before moving to BT Mobile. During his 10 years at BT Mobile, he worked in both the United Kingdom and the United States and was responsible for the launching of BT’s successful corporate voice messaging service in the 1980s.

Colin ShawEamonn Murray