Meet Conference Speaker Colin Shaw
Colin Shaw is without question a global leader in Customer Experience. Since 2002, Colin has helped shape the whole industry with his five best-selling books and thought leading work.
Colin knows how the corporate world works. Prior to launching Beyond Philosophy, Colin held a number of senior executive positions in the corporate sphere leading over 3,500 employees worldwide.
Under Colin’s leadership, Beyond Philosophy has undertaken many Customer Experience initiatives with some of the world’s biggest companies, including American Express, FedEx, Maersk Line, Aflac, Aviva, T-Mobile and IBM. In the case of Maersk Line, Beyond Philosophy helped Maersk Line, increase their Net Promoter Score® by 40 points in 30 months. Colin has also advised Governments. He has been a visitor to the Cabinet Office in No.10 Downing Street on a number of occasions.
He has been recognized as one of the world’s top 150 business Influencers by LinkedIn, is a regular blogger, and has been featured as an expert on countless publications, networks, and at many events. What’s more, he is a powerful and entertaining keynote speaker who uses practical day to day examples to explain the concepts of Customer Experience.
He will help your audience understand how an organization can improve their Customer Experience and become a Customer Centric organization. Colin prides himself on his interactive style and his down to earth manner. Colin engages his audience with humor and practical examples and even will phone companies live from the stage to prove his point!