Customer Experience Keynote Speaking

Customer Experience Speaker Colin Shaw

Colin Shaw is an internationally renowned Customer Experience Keynote Speaker and a global influencer in customer-driven growth. Colin also knows how the corporate world works. Prior to launching Beyond Philosophy, Colin held a number of senior executive positions in the corporate sphere leading over 3,500 employees worldwide. 

In addition to his corporate experience, Colin has helped shape business with his seven best-selling books and thought-leading work. 

His Customer Experience keynote topics relate to your audience’s perspective because he’s been in their shoes.  Plus, he delivers his message in a practical, fun, and humorous way. 

Watch this video to see how:

Or, listen to Colin co-host his highly successful podcast The Intuitive Customer.

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Colin’s CX Keynote Speaker Topics?

HUMOROUS / FUNNY EDUCATIONAL / INFORMATIVE

In a humorous and engaging style Colin provokes the audience to consider answers to critical questions on improving their Customer Experience. He provides a self-assessment tool to enable the audience to gauge where they are and then informs them what they need to do to improve. This can either be a simple 45 minutes speech or an interactive workshop session.

Format:

​45-60 minutes keynote speech or 1-2 hour workshop.

This program is perfect for:

  • ​Senior Executives
  • Senior Managers
  • Middle Managers
  • Front Line Managers
  • Customer Experience professionals
  • Marketing

The audience will leave with:

​An understanding of how to improve their Customer Experience

EDUCATIONAL / INFORMATIVE HUMOROUS / FUNNY AUDIENCE ACTIVITY

In a humorous and engaging style Colin informs the audience of the four stages of customer centricity. He provides a self-assessment tool to enable the audience to gauge where they are and then informs them what they need to do to improve. This can either be a simple 45 minutes speech or an interactive workshop session.

Format:

45-60 minutes key note speech or 1-2 hour workshop.

This program is perfect for:

  • ​Senior Executives
  • Senior Managers
  • Middle Managers
  • Front Line Managers
  • Customer Experience Professionals
  • Marketing

The audience will leave with:

​An understanding of how Customer Centric they are and what they need to do to change.
​This is based from my best-selling book ‘Revolutionize your Customer Experience’ published in 2004.

EDUCATIONAL / INFORMATIVE AUDIENCE ACTIVITY HUMOROUS / FUNNY TECHNICAL / SPECIFIC

Colin explores what is behind a great Customer Experience and the best (and worst) real-world examples of them. He shows examples fo these and can also call organziations live from stage to make his point. Colin uses his expertise to point out where today’s companies are using their Customer Experience to foster an environment conducive to Customer loyalty and retention-and where they are not.

Format:

45-60 minutes key note speech or 1-2 hour workshop.

This program is perfect for:

  • ​Senior Executives
  • Senior Managers
  • Middle Managers
  • Front Line Managers
  • Customer Experience Professionals
  • Marketing
  • Customer Service Organizations

The audience will leave with:

​An understanding of how to improve their Customer Experience

AUDIENCE ACTIVITY EDUCATIONAL / INFORMATIVE HUMOROUS / FUNNY

In this speech Colin outlines the key aspects of customer loyalty and what’s the best organizations are doing to achieve this. He uses a self-assessment tool to engage the audience and educate them on what they need to do to gain further customer loyalty.

Format:

​45-60 minutes keynote speech or 1-2 hour workshop.

This program is perfect for:

  • ​Senior Executives
  • Senior Managers
  • Middle Managers
  • Front Line Managers
  • Customer Experience Professionals
  • Marketing
  • Customer Service Organizations

The audience will leave with:

​An understanding what they need to do to improve the Customer loyalty.

AUDIENCE ACTIVITY HUMOROUS / FUNNY EDUCATIONAL / INFORMATIVE

Based on his bestselling book ‘Building Great Customer Experiences, Palgrave McMillian 2007 that help shape the whole of the customer experience industry. Colin outlines the ‘Seven Philosophies for Building a Great Customer Experience’. He can provide a self-assessment tool to enable the audience to understand how they are performing against these philosophies and explains what to do to improve

Format:

45-60 minutes keynote speech or 1-2 hour workshop.

This program is perfect for:

  • ​Senior Executives
  • Senior Managers
  • Middle Managers
  • Front Line Managers
  • Customer Experience Professionals
  • Marketing
  • Customer Service Organizations

The audience will leave with:

​An understanding of how they are performing against the seven philosophies for building a great Customer Experience and what they need to do to improve.

AUDIENCE ACTIVITY HUMOROUS / FUNNY EDUCATIONAL / INFORMATIVE

Based on his bestselling book the ‘DNA of customer experience: How emotions drive value’ Palgrave Macmillan 2007 Colin engages the audience with examples of how to emotionally engage your customers to drive customer loyalty. He uses examples from the organizations own experience and highlights where they are doing well and what needs improving

This program is perfect for:

  • ​Senior Executives
  • Senior Managers
  • Middle Managers
  • Front Line Managers
  • Customer Experience Professionals
  • Marketing
  • Customer Service Organizations

The audience will leave with:

​An understanding of how building an emotionally engaging experiene that builds Customer Loyalty

Colin ShawKeynote Speaking