What do you get when you put three old guys in front of microphones and ask them to talk about one of their favorite subjects? An authoritative view on just about anything. However, with three pioneers of  Customer Experience involved, we have an authoritative view on the topic and predictions about what’s happening next.

I recently hosted some special guests on the podcast to discuss what 2023 will look like in the Customer Experience space. My guests are Lou Carbone, author of Clued In, and Joe Pine, who wrote The Experience Economy. Here’s what they had to say.
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