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Which Is The Better Customer Experience in 2024? AI or People?

Which Is The Better Customer Experience in 2024? AI or People?

 

I love the phrase, “None of us are as clever as all of us.” But a phrase is little more than words unless there is action that comes from it. Therefore, we ask you to submit your thoughts, ideas, or reports and statistics…anything that we can then review. Just click here to learn more and submit.

To that end, Tom Martin, CEO at Glance has submitted one, and here’s what he had to say:

 

Let me begin with my gratitude, thanking Tom for his exciting viewpoint. He had a lot of interesting insights in terms of the interface between AI and human employees. As we develop AI into our systems, we will need to determine what AI will replace, what it will augment, and what it will add.

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