A Master Class Part 3: Unlocking The Psychology of Customer Experience
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Welcome to the third episode of our Master Class series on the Psychology of Customer Experience. This series is designed to explore the foundational concepts of the behavioral sciences. Today’s episode is about some significant ways other people influence our behavior.
Whatever experience you design, there is an element of influence from other people. Therefore, it is essential to consider that in your plan. Ask yourself, “How will other people influence my customer in this area of the experience?”
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