I have a new book called Happy Employees Make Happy Customers. To summarize it, the book is about how Customer Experience exists within an ecosystem, and policies and procedures to manage it are not enough. If you want to have great experiences, you need to look out for your employees. If employees are happier, then they will provide better experiences for your customers. To have happy employees, you need to manage stress, whether it’s yours or theirs.

That is easy to say but not easy to do. Moreover, we are living in exceptionally stressful times right now. Today, I am sharing the advice of an expert in dealing with stress that we hosted on a recent podcast.

Stress is a significant part of our lives, with or without a global pandemic. We feel pressure about our jobs, job performance, and relying on technology in new ways (and managing it) to get work done. We also have anxiety from our personal lives. Moreover, this year, we stress about COVID-19, stay-at-home orders, and the related economic fallout we all face.

Carmen Mohan, MD, FACP, is a doctor of internal medicine in the Atlanta area and founder of Hello Health, a comprehensive executive health and wellbeing program. Dr. Mohan and the team at Hello Health take care of leaders and their team and work within the intersection of health and wellness and leadership. Dr. Mohan coaches leaders and mentors about their health, as well as the health of their teams. She spoke with us about how we can manage our stress and then our teams’ stress to the best possible outcome in these difficult times.

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