My company had a significant birthday this year. Twenty years ago, in January 2002, I established my global Customer Experience consultancy, Beyond Philosophy. This year, the Financial Times recognized us as one of the best management consultancies for the fourth year in a row. I have learned a lot over these past two decades on how to ensure your business is booming, and I thought I would share them here with you. 

This list comes when you might have heard of the Great Resignation. If you haven’t, the Great Resignation is a side effect of the pandemic that has people reassessing their lives. As a result, many people have decided to go into business for themselves. However, they do so in the face of some daunting statistics. For example, the US Bureau of Labor and Statistics published in 2016 that only 50 percent of businesses were still going in their 6th year. Even more chilling, 20 percent of companies fail in their first year. What’s more, those numbers were before the present economic uncertainty we face coming out of a global pandemic.

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