Memory is one of my favorite topics in the behavioral sciences, so we did a podcast series on them. This newsletter is the last of a mini-series on memory, the series finale. Last time, I wrote about the network structure of memory and how the different types of memories we have connected in surprising ways from the information we shared on our second podcast. This issue will discuss how we store, retrieve, and forget memories. If you’d like to listen to part 1 of our mini-series you can find that episode here.
Memories are essential to Customer Experience, and their importance is often underestimated.
Memories link us to our past while at the same time affecting our actions today. If you think about it, memories define us.
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