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This is Why You Can’t Walk in the Customer’s Shoes, So Stop Trying.

This is Why You Can’t Walk in the Customer’s Shoes, So Stop Trying.

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We often talk about empathy regarding Customer Experience Management. But have we challenged what empathy is, how it relates to emotional intelligence, and how we can make both concepts work even better for us? Today, we examine whether empathy is over-hyped and what it could do for your experience management efforts.

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