There are two key ways people make decisions: intuitvely or rationally. We discuss why this is important to designing your customer experience and how this can have a key effect on customer loyalty. We reveal how you can benchmark your organization’s performance against other companies to determine how you are doing in the new world of behavioural economics and customer experience. Just complete a short questionnaire and we will then send you a free personalized report!
Customer Experience Podcast
The Intuitive Customer
Are You Making Intuitive Or Rational Decisions?
Are You Making Intuitive Or Rational Decisions?
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