Didn’t Blockbuster, Kodak and Circuit City see the end was in sight? Why did they not change? Too many people reject new thinking that will improve their Customer Experience. Why? What is it about human behaviors that does this? In this podcast Colin Shaw and Professor Ryan Hamilton will debate why this is the case and what you should do about it.
Customer Experience Podcast
The Intuitive Customer
How Do I Convince People Of A New Way Of Thinking?
How Do I Convince People Of A New Way Of Thinking?
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