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White Paper:

Emotional Signature®

In this White Paper

We Share What We Know About The Role of Emotions in Customer Experience

Colin ShawEmotions in Customer Experience01.01.2016

ALL WHITE PAPERS

The RICOH Canada Customer Experience Journey
The Evolving Online Community
Implicit Association Test
Emotions in Customer Experience
The 7 Key Ingredients of a Successful Customer Experience Program in Telecoms
The Customer Complaints X-Ray
The Walkie-Talkie Model of Customer Experience
Customer Experience Influenced Risk Tolerance
Exposing the Real Customer Experience via Ethnographic Videography
Customer Experience Friendly Process Design

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