Colin has been recognised as one of the world’s top 150 business influencers, is a regularly blogger, and has been featured as an expert on NPR, CNN, BBC TV, Sky News, BBC Radio, and countless other publications. What’s more, he is a powerful and entertaining key note speaker who uses practical day to day examples to explain the concepts of Customer Experience.
He will help your audience understand how an organization can improve their Customer Experience and become more customer centric. Colin prides himself and interactive style, his down to earth manner. Colin engages his audience with humour and practical examples and even phones companies live from stage to prove his point!
Building Great Customer Experience
Building a Customer centric organxiation
Customer are Irrational don’t fight it embrace it!
Seven key strategic questions critical to improving your Customer Experience
Customer Experience: Future trends and insights
The power of the subconscious experience
How emotions drive loyalty
To speak to one of the team about Colin’s availability please click here.
Colin is a true expert in the field of Customer Experience Management. His client-side experience combined with his thought leadership in the area of measurement of emotions lend him and his firm very unique capabilities. He is also one of the best public speakers I know!
Colin Shaw is without question a world leader in Customer Experience. Since 2002, Colin has helped shape the whole industry with his four bestselling books (link to books) and thought leading work.
Colin knows how the corporate world works. Prior to launching Beyond Philosophy, Colin held a number of senior executive positions in the corporate world leading over 3,500 employees worldwide.
Under Colin’s leadership, Beyond Philosophy has undertaken many Customer Experience initiatives with some of the world’s biggest companies, including American Express, FedEx, Maersk Line, Aflac, Aviva, T-Mobile and IBM. In the case of Maersk Line, Beyond Philosophy helped Maersk Line, increase their Net Promoter score by 40 points in 30 months. Colin has also advised Governments. He has been a visitor to the Cabinet Office in No.10 Downing Street on a number of occasions.
Our Customer Centricity Assessment enables you to understand your current organizational orientation toward customers. Learn More…