Customer Experience Podcast

The Intuitive Customer

Home 5 The Intuitive Customer Podcast - CX Podcasts 5 Why Do Customers Expectations Constantly Change?
Why Do Customers Expectations Constantly Change?
Home 5 The Intuitive Customer Podcast - CX Podcasts 5 Why Do Customers Expectations Constantly Change?
Why Do Customers Expectations Constantly Change?

Diminishing Sensitivity is part of Prospect Theory. This refers to customer sensitivity to further changes based on where they have started. What are the implications for business, customer experience and designing and delivering experience?