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White Paper:

The Walkie-Talkie Model of Customer Experience

In this White Paper

We share a simple model to build a business case on how bad customer experience impacts your bottom line

Colin ShawThe Walkie-Talkie Model of Customer Experience01.01.2016

ALL WHITE PAPERS

The RICOH Canada Customer Experience Journey
The Evolving Online Community
Implicit Association Test
Emotions in Customer Experience
The 7 Key Ingredients of a Successful Customer Experience Program in Telecoms
The Customer Complaints X-Ray
The Walkie-Talkie Model of Customer Experience
Customer Experience Influenced Risk Tolerance
Exposing the Real Customer Experience via Ethnographic Videography
Customer Experience Friendly Process Design

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Sarasota, Florida 34236
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