Join us at this event and we will reveal the best practices from leading companies in each of the 9 key organizational areas (e.g. people, culture and leadership, marketing, customer strategy, measurements etc.) that need to be addressed to provide an emotionally engaging customer experience.
How to create a sustainable customer centric organizational environment and culture may be a question you have on your mind at the moment. You want your customer experience to really take off and to be more than the latest buzzword; you need to work on changing your organization but not quite sure how?! You are not alone, we have heard this many times over the years.
Stop and think about this for a moment: “The reason you deliver the experience that you do today is because of the way your organization is”. Put it this way, if your organization is ‘product-centric’ or ‘internally-focused,’ you will provide an internally-focused product or experience. If your organization is ‘customer-centric,’ you will provide a customer-centric experience.
Join us at this event and we will reveal the best practices from leading companies in each of the 9 key organizational areas (e.g. people, culture and leadership, marketing, customer strategy, measurements etc.) that need to be addressed to provide an emotionally engaging customer experience. It will also be explained that organizations could be at different maturity stages e.g. naïve, transactional, enlightened or natural on each of these areas.
So if you are interested to find out how a leading online retailer recruits people or how the largest container shipping company created its Customer Experience strategy and improved its NPS® by 40 points in 30 months? What metric does a director of CX of a Fortune 500 company say they should’ve changed a lot sooner? Or how a leading European telecom approaches process design? Then this is an event just for you…. and these are only a handful of examples covered during the event which will help you on your journey to create a sustainable customer centric organization!
Register today to secure your place on this free webinar.
- What are the key organizational areas you need to address to improve your customer centricity?
- What are some of key questions you need to ask internally to establish the level of your customer centricity?
- What are some of the best practices in the 9 organizational areas?
- How do you compare / benchmark against those?
Register here to join us on Tuesday, December 9th 2014, as we explore the best customer centricity practices in 9 organizational areas.
Interested, but can’t attend? Register anyway and we’ll send you the recording.
Registration Web Link: https://www1.gotomeeting.com/register/624710752
Please forward this invitation to colleagues who might be interested in learning more.
If you have any further questions on this subject or Customer Experience in general why not contact us at email@example.com