‘Happy people give you happy customers’, is the foundation insight that now drives many employee engagement initiatives including our founder, Colin Shaw, who lived by this when he was SVP of Customer Experience & leading 3,500 people.
Thursday, April 16th 2015
It is therefore no surprise that in his new book, Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practice to Ensure Success, Colin devotes a whole chapter to employee engagement and how it links to customer experience perceptions and downstream customer behavior.
Colin will be joined by a world authority on the subject, Dr. Michael Lowenstein, who will help outline the approach needed to build on employee engagement concepts to reach ambassadorship, designed to improve customer focus and the customer experience.
After attending the webinar you will receive an exclusive 50% off discount coupon to purchase, “Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practice to Ensure Success” for only $4.99.
- Key linkages between employees and customers, and customers and employees
- Building on satisfaction and engagement to reach employee ambassadorship
- Sustaining ambassadorship through measurement and cultural transformation
Register here to join us on Thursday, April 16th 2015, as we discuss this critical subject in more detail.
Interested, but can’t attend? Register anyway and we’ll send you the recording.
Registration Web Link: https://attendee.gotowebinar.com/register/5553783130090894593
Please forward this invitation to colleagues who might be interested in learning more.
If you have any questions or requests related to this topic please feel free to contact us