WHERE CUSTOMER EXPERIENCE (CX) MEASUREMENT GOES WRONG

Many organizations measure their Customer Experience (CX) in the wrong way. This is one of the key failures of many CX program. Colin Shaw, recognized by LinkedIn as being one of the world’s top 150 business influencers, will tell you where most organizations are going wrong and more over, what to do to fix it. You will get a chance to question Colin and discover what you can do to improve your CX measurement