In this webinar Colin Shaw, a world leading authority on Customer Experience, will examine why digital transformation and customer centricity should go hand in hand, but often don’t.
What mistakes are organizations making? How can you improve your digital transformation and become customer centric at the same time?
What are the 5 key steps for an effective, customer centric, digital transformation?
- The key problems and pitfalls of a digital transformation
- The 5 keys steps for an effective digital transformation
- How to use digital transformation to affect change in your organization
- How to check how your organization is doing?
Thursday, July 14th 2016
Duration: 30 mins
8am PST (US)
4pm British Summer time
5pm Central European Standard Time