What you will learn:
- What is the definition of Customer Experience (CX) & Customer Experience Management (CEM)?
How this differs from Customer Service.
- An outline of the rational, emotional, subconscious and psychological experience and why they are important.
Why over 50% of a Customer’s Experience is about emotions.
- What do most organizations overlook? – Cultural/process impact and EX-CX linkage
- The secret to building a great Customer Experience.
One to one training run by:
Buy 3 sessions at the same time and get 20% discount
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