The four aspects of Customer Experience

THE FOUR ASPECTS OF CUSTOMER EXPERIENCE

What you will learn:

  • What is the definition of Customer Experience (CX) & Customer Experience Management (CEM)?
    How this differs from Customer Service.
  • An outline of the rational, emotional, subconscious and psychological experience and why they are important.
    Why over 50% of a Customer’s Experience is about emotions.
  • What do most organizations overlook? – Cultural/process impact and EX-CX linkage
  • The secret to building a great Customer Experience.

One to one training run by:

Colin Shaw
Colin’s Bio

Derek Blackburn
Derek’s Bio

Buy 3 sessions at the same time  and get 20% discount

Get in touch
Werner KwiatkowskiThe four aspects of Customer Experience