THE FOUR ASPECTS OF CUSTOMER EXPERIENCE
What you will learn:
- What is the definition of Customer Experience (CX) & Customer Experience Management (CEM)?
How this differs from Customer Service. - An outline of the rational, emotional, subconscious and psychological experience and why they are important.
Why over 50% of a Customer’s Experience is about emotions. - What do most organizations overlook? – Cultural/process impact and EX-CX linkage
- The secret to building a great Customer Experience.
One to one training run by:

Colin Shaw
Colin’s Bio

Derek Blackburn
Derek’s Bio