Maximizing the Value of Customer Feedback and Complaints

Maximizing the Value of Customer Feedback and Complaints

What you will learn:

  • Why feedback and complaints are so valuable to an organization
  • How everyone in the organization needs to be scanning for feedback and complaints.
  • How to make sure we present the right attitude when listening to feedback and complaints.
  • The behavioral meaning and impact of unexpressed (and proactively resolved) complaints –  effect on value perception and downstream behavior
  • A simple language framework to use when receiving feedback and complaints which lets your customer know you are dealing with their issue.

One to one training run by:

Colin Shaw CX training

Colin Shaw
Colin’s Bio

Derek Blackburn, Beyond Philosophy

Derek Blackburn
Derek’s Bio

Maximizing the Value of Customer Feedback and Complaints

Buy 3 sessions at the same time  and get 20% discount

Get in touch
Werner KwiatkowskiMaximizing the Value of Customer Feedback and Complaints