Maximizing the Value of Customer Feedback and Complaints
What you will learn:
- Why feedback and complaints are so valuable to an organization
- How everyone in the organization needs to be scanning for feedback and complaints.
- How to make sure we present the right attitude when listening to feedback and complaints.
- The behavioral meaning and impact of unexpressed (and proactively resolved) complaints – effect on value perception and downstream behavior
- A simple language framework to use when receiving feedback and complaints which lets your customer know you are dealing with their issue.
One to one training run by:

Colin Shaw
Colin’s Bio

Derek Blackburn
Derek’s Bio