Managing Customer Emotions

MANAGING CUSTOMER EMOTIONS

What you will learn:

  • A simple framework for identifying how your customer is feeling when they enter your experience.
  • Understanding the elements of ‘The Subconscious Conversation’. How to read the clues that customers give you.
  • The levers you can use to influence the emotions you want your customers to have
  • Understanding how your own emotions affect those of your customers.

One to one training run by:

Colin Shaw
Colin’s Bio

Derek Blackburn
Derek’s Bio

Buy 3 sessions at the same time  and get 20% discount

Get in touch
Werner KwiatkowskiManaging Customer Emotions