MANAGING CUSTOMER EMOTIONS
What you will learn:
- A simple framework for identifying how your customer is feeling when they enter your experience.
- Understanding the elements of ‘The Subconscious Conversation’. How to read the clues that customers give you.
- The levers you can use to influence the emotions you want your customers to have
- Understanding how your own emotions affect those of your customers.
One to one training run by:

Colin Shaw
Colin’s Bio

Derek Blackburn
Derek’s Bio