Analyze the Experience of Your Customers
``What do we need to change? What are the quick wins?``
Our Customer Mirrors approach to customer research begins and ends with the customer. Our experts will participate in your experience as a customer and with their trained eye identify the rational, subconscious and emotional experience your organization provides. We record all these experiences using video of in-person interactions and audio of calls with call centers, tying it all together.
The Customer Mirrors service outlines the most valuable parts of the customer experience and guides you through it as he or she actually experiences interactions with your organization moment-by-moment. It helps you foster a customer-centric culture within your company because it vividly demonstrates the clear-cut advantages of customer experience as a business strategy.