When it comes to customer experience measurement, we know how to help you make sure that you can keep track of how your program design is performing to a metric that works for your organization.
Beyond Philosophy helps you understand what you should be measuring to show your success toward reaching your desired experience. We can set in place measurement to measure Customer emotions and Customer behavior. To do this, we use the following ‘Pyramid’ model. This turns strategy into action and can be implemented across the organization.