Empathy training for Front Line teams

How do I train my Customer facing team to evoke emotions in our Customers?


If you are looking to move your experience to the next level you need to train your Customer facing people on how to identify how the customer is feeling entering the experience and how to evoke the emotions you want them to feel.

Undoubtedly, you will have a few people in your organization who are naturally good at doing this, but most will not. They need training to release their potential.
Our approach has been scientifically proven to create positive memories and thus increase Customer loyalty.

Watch this video to see how we do this

This training can be very effective.

Watch this short video of how we reduced call volumes from 76% to 6% in 3 weeks by just changing one word!

Colin ShawEmpathy training for Front Line teams