Is-CSAT-Dead-No-Should-It-Be-Yes-ASAP-Replacement-IMHO-Emotionally-Driven-Value-EDV-PDQ-Michael-Lowenstein-Featured-Image

Is CSAT Dead? No. Should It Be? Yes, ASAP. Replacement, IMHO: Emotionally-Driven Value (EDV), PDQ

by Michael Lowenstein on November 8, 2017

Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy

Republished with permission from CustomerThink.com

Share this post:
Michael LowensteinIs CSAT Dead? No. Should It Be? Yes, ASAP. Replacement, IMHO: Emotionally-Driven Value (EDV), PDQ

Join the conversation