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Is CSAT Dead? No. Should It Be? Yes, ASAP. Replacement, IMHO: Emotionally-Driven Value (EDV), PDQ

by Michael Lowenstein on November 8, 2017

Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy

Republished with permission from CustomerThink.com

Michael LowensteinIs CSAT Dead? No. Should It Be? Yes, ASAP. Replacement, IMHO: Emotionally-Driven Value (EDV), PDQ