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White Paper:

You've gotta have heart: An introduction to employee ambassadorship

In this White Paper

How emotions and memory drive desired employee ambassadorial, customer-centric attitudes and behaviors.

Colin ShawYou’ve gotta have heart: An introduction to employee ambassadorship09.25.2017

ALL WHITE PAPERS

The RICOH Canada Customer Experience Journey
The Evolving Online Community
Implicit Association Test
Emotions in Customer Experience
The 7 Key Ingredients of a Successful Customer Experience Program in Telecoms
The Customer Complaints X-Ray
The Walkie-Talkie Model of Customer Experience
Customer Experience Influenced Risk Tolerance
Exposing the Real Customer Experience via Ethnographic Videography
Customer Experience Friendly Process Design

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Sarasota, Florida 34236
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