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White Paper:

Exposing the Real Customer Experience via Ethnographic Videography

In this White Paper

We share the results of capturing the customer experience as it happens

Colin ShawExposing the Real Customer Experience via Ethnographic Videography01.01.2016

ALL WHITE PAPERS

The RICOH Canada Customer Experience Journey
The Evolving Online Community
Implicit Association Test
Emotions in Customer Experience
The 7 Key Ingredients of a Successful Customer Experience Program in Telecoms
The Customer Complaints X-Ray
The Walkie-Talkie Model of Customer Experience
Customer Experience Influenced Risk Tolerance
Exposing the Real Customer Experience via Ethnographic Videography
Customer Experience Friendly Process Design

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