Webinar

Improve your training with our courses.

Are Customer Emotions and Behavior the Future of CX?

This webinar has passed.

Download PDF Watch Webinar

We are increasingly hearing more and more organizations trying to move their Customer Experience to the next level. Numerous organizations think the answer to creating a better experience is easy. For example, many consider increasing the speed or reducin...

Satmetrix: 15 Years of Tracking Net Promoter: What have we learned?

This webinar has passed.

Watch Webinar

Why are Emotions So Important in Business?

This webinar has passed.

Download PDF Watch Webinar

PROGRAM Have you considered the extent to which emotions are involved in customer decision-making? According to research by neuroscientist Antonio Damasio, emotions are intrinsically linked to decisions we make every day and without those we can’t ev...

RICOH CANADA: How We Moved Our Loyalty Score by 34 Points in 30 Months

This webinar has passed.

Download PDF Watch Webinar

An Interview with the President and CEO of Ricoh Canada on their remarkable achievement. RICOH Canada had a vision: to be the most trusted brand with irresistible appeal in the Canadian market. They would build this vision on the values of Customer Cen...

How to Design & Build an Effective Loyalty Program

This webinar has passed.

Download PDF Watch Webinar

Omnichannel Customer Engagement

This webinar has passed.

Download PDF Watch Webinar

PROGRAM During this webinar we will examine the concept of business channels, the different types of channels and their use in managing customer experience and relationships. We will demonstrate the variety of customer interactions that embody the enga...

Employee Engagement & Ambassadorship

This webinar has passed.

Download PDF Watch Webinar

PROGRAM ‘Happy people give you happy customers’, is the foundation insight that now drives many employee engagement initiatives including our founder, Colin Shaw, who lived by this when he was SVP of Customer Experience & leading 3,500 people. It ...

Actionable Customer Experience Measurement

This webinar has passed.

Download PDF Watch Webinar

PROGRAM During this webinar we will review the major Customer Experience metric systems in use, discussing some of the advantages, disadvantages, best practices and how to link your measures to remuneration. Michael Lowenstein will discuss how to ...

Unlocking the Hidden Customer Experience

This webinar has passed.

Download PDF Watch Webinar

PROGRAM Many companies understand that having an excellent Customer Experience is the next great competitive differentiator for organizations. Fewer of them, however, understand the important of creating a deliberate emotional experience that sends the...

Revealing the Top Customer Centricity

This webinar has passed.

Download PDF Watch Webinar

PROGRAM How to create a sustainable customer centric organizational environment and culture may be a question you have on your mind at the moment. You want your customer experience to really take off and to be more than the latest buzzword; you need to...