CX Training

Watch an overview of our training


CX training

Why Learn With Us?

Our CX training uses only proven tools, techniques & methodologies which have been developed & refined since 2002. The results? Revenue growth, reduced costs & a competitive edge. Find out how!

Please use the tabs below to find the Training Program to best fit you or your organization.

Coaching & Advice

 

Want to solve your problems? Find out what to do next? Need to confirm your next steps? Why not invest in an hour of an award winning expert’s time?

The most common areas or reasons that people have engaged us is to address these issues:

  • Not sure what to do next and need some advice
  • Need an extra head to think through a problem
  • Want to look clever in front of your boss!
  • Don’t want to make a mistake.
  • Have a problem on one of your consulting engagements
  • Framing the basis for CX initiatives or value research projects

As we have been working in the area since 2002 our experience is vast.

CX Training with Colin Shaw

Founder & CEO
Colin’s Bio

CX Training with Michael Lowenstein

Thought Leadership Principal
Michael’s Bio

CX Training with Derek Blackburn

Senior Consultant
Derek’s Bio

One to One training

Select one of these one hour training events.

The training is ‘live’ over a web meeting and conducted ‘one to one’ with an expert to maximize learning.

It is interactive, personal and is at a time that is mutually convenient.



The Customer Experience (CX) Essentials training is designed to provide you with the essentials you need to understand to improve your CX.
These are live events streamed to the palm of your hand, (or to your computer!), by the world renowned CX experts. If you are unable to attend an event it is recorded for you to view at your leisure.

Why do Customers buy? How do they make decisions? In this course we go into the details of how Customers buy. What are the secrets and psychological principles we can use to influence customers to buy more.

In this course we will provide you with everything you need to ensure your CX program is a success. Whether you have just started your program or you are already along the journey this course will help you.
We will provide a template of what a successful CX program looks like, outline the problems and pitfalls you will face and reveal the secrets of how to overcome them. If you are struggling to gain commitment and buy in from senior managers and across the organizations we will provide you with strategies to gain commitment.

If your organization is ‘product-centric’ or ‘internally-focused,’ you will provide an internally-focused product or experience. If your organization is ‘customer-centric,’ you will provide a customer-centric experience. Using the Naïve to Natural Assessment we can identify where your organization is today, and where you need to be tomorrow.

Why do Customers buy? How do they make decisions? In this course we go into the details of how Customers buy. What are the secrets and psychological principles we can use to influence customers to buy more.

The Customer Experience (CX) Essentials training is designed to provide you with the essentials you need to understand to improve your CX.
These are live events streamed to the palm of your hand, (or to your computer!), by the world renowned CX experts. If you are unable to attend an event it is recorded for you to view at your leisure.

Anyone that interacts with your Customer needs to be trained on how to evoke specific emotions. This has been scientifically proven to create positive memories and thus increase loyalty.

Why do Customers buy? How do they make decisions? In this course we go into the details of how Customers buy. What are the secrets and psychological principles we can use to influence customers to buy more.


Why do Customers buy? How do they make decisions? In this course we go into the details of how Customers buy. What are the secrets and psychological principles we can use to influence customers to buy more.


Anyone that interacts with your Customer needs to be trained on how to evoke specific emotions. This has been scientifically proven to create positive memories and thus increase loyalty.


The new improved online Foundation Customer Experience Management (CEM) Certification Program, delivered over a series of eight live virtual presentations, has been developed and refreshed to incorporate the additional learning content required in this ever changing marketplace.

Beyond PhilosophyCX Training